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ONLINE HELP
NEED HELP?... Phone 1300 657 213 - to contact us from your landline - does not accept calls from mobiles ADNET's services are Australia wide. Physically we are located on the Central Coast of NSW and South Australia's wine region of McLaren Vale. Account paymentYou can pay by
In order to maintain prices Transaction Cost Recovery Fees apply payments via cheque, credit card, and over the counter at BCU. If a payment you've made does not show up on your next emailed account status from us, please contact us immediately. All customers receive an emailed account status near the beginning of each month at no charge. You can request an Email us for an update at any time. An invoice is issued via post if your account is out of credit by $10 or more. Invoices posted incur a $5 handling fee. Invoices faxed incur a $2 handling fee. You can check your usage details online 24 hours a day by going to the CHECK YOUR USAGE section (link above) and typing in the appropriate username for the account your wanting to find out about. Eg: Ezi usernames are prefaced with a capital U, 727 off Peak usernames end with 727 etc. A late payment fee of $15 applies to
accounts that are out of credit at the beginning of the month and no
payment is received during the month. Windows Vista You will need our dial in phone numbers (either 0198 308 016 or 0198 333 699), your login username and password.
Windows 98 Set Up
If you are having trouble viewing Pop Ups or Password protected pages using Internet Explorer 7 here's the solution
How to subscribe to RSS News Feeds with Internet Explorer 7 1. Open Internet Explorer by clicking the Start button Picture of the Start button, and then clicking Internet Explorer. 2. Go to the website that has the feed you want to subscribe to. 3. Click the Feeds button Picture of the Feeds button to discover feeds on the webpage. 4. Click a feed (if more than one is available). If only one feed is available, you will go directly to that page. 5. Click the Subscribe to this Feed button Picture of Subscribe to this Feed button, and then click Subscribe to this Feed. 6. Type a name for the feed and select the folder to create the feed in. 7. Click Subscribe. How can I view my subscribed feeds with Internet Explorer 7? You view feeds on the Feeds tab in the Favorites Center. To view your feeds, click the Favorites Center button Picture of the Favorites Center button, and then click Feeds. Apple's Safari Web Browser Software and OS X 10.3.2: Open Safari. Click your cursor arrow on "Safari" in the menu bar. Drop down to and select "Preferences." When the "Preferences" window opens, select the "General" icon at the top. Look for the "Home page" field. Select the current URL (web address) and delete it, and then type http://www.adnet.com.au. Click on the red circle in the upper left corner of the window to close it. Email addresses are not free. If you access the internet (either dial up or broadband) through our service then an email address is included however if you do not access the Internet through our service then unless you subscribe to our email only service you will lose your email address. Web Mail can be used from anyone's computer, anywhere in the world. It enables you to check what messages are waiting for you, read them, reply to them, and even delete them. It provides you with another way of finding out what's in your mailbox and if there is maybe a large email that is blocking the rest of your messages. You can then retrieve the messages using your email program. You cannot view attachments (photos, documents etc) via Web Mail. If however you have not completed downloading your mail using your email program then viewing what's in your mailbox via Web Mail won't be available for around 10 minutes. This is evidenced by a password error message. Email Client Outlook Express does have limitations, but generally works ok. Please be aware that any Microsoft product is targeted by virus writers and hackers. Like any email software it needs to be told what to do (this is called configuration) and this section is found under Tools - Accounts - Mail To set up a new account you simply click on ADD and then follow the questionaire using the answers below. To check the configuration of an account that is already set up simply click on Properties Incoming Mail Server (POP3): postbox.midcoast.com.au or mail.adnet.com.au Outgoing Mail Server (SMTP): smtp.midcoast.com.au Account Name: the first part of your email address - before the @ or if you have an adnet address your account name is your email address If you prefer a more stable and reliable Email Client you can use Eudora. We have been using this one for 9 years. It can be downloaded from EUDORA. Eudora is self installing and will come up with a set up wizard as soon as you double click on the file - all you need is the correct answers to the questions. To check the configuration go to Tools - Options Getting Started: POP a/c: yourusername@postbox.midcoast.com.au or yourusername @mail.adnet.com.au Hosts: Outgoing Mail Server (SMTP): smtp.midcoast.com.au Entourage is an email client that's Mac specific. Its configuration can be found in Tools- Accounts - Mail - Account Settings Overwhelmed by email? Most email programs have a function called "filtering" that you can set so that any mail directed to you (yourusername@midcoast or @adnet, and that's the first part of the address) in one of the header fields gets shunted automatically into a new folder in your email program that you set up. So what you see when you check your mail is your 40 messages coming in, and then when it's all loaded, you find that only the four or five addressed to you personally are in your in box. All of the other mail has flown into the new directory by itself, where you don't have to sort through it right away, but can read it (or not) whenever you like. If we at ADNET didn't use filters, we would go loony with all the mail we get. At ADNET we use Eudora Mail, (www.eudora.com). There are many email clients and they are constantly being updated so we can't be specific here. We suggest checking the resources for your software. Here are, for example,the instructions for Eudora (Windows version) and Eudora (Mac version). Your email program's "help" file contains more information about customising mail filters. (Look in the "help" section under "filters" or "filtering" or consult the online tech support area on your email client's Web site. However, it is not difficult to do. These are very general instructions to give you an idea:
Dial In numbers are provided in the following locations: To join ADNETEither complete the online application form and then buy online time
. Or if you have a credit card give us a call and we'll have you hooked up in a minute or two. ADSL Troubleshooting Tips Reboot
Meditation works for dial up and for ADSL. Power down your
computer and turn it off, then turn off the power to your ADSL
modem. Take a deep breath, count to 30 and then turn on the
modem and then turn on your computer. Breathe! Now and then when you first try to logon to the Internet it won't work. First thing you need to do is reboot (as above) - sometimes you will need to do this a couple of times. If it is still not going check that the ADSL light is lit on your modem. Then do a line isolation test - this is where you remove all phones, fax machines, other computers from the ADSL line. Does it work now? If not remove the filter (goes between the modem and the wall socket) and see whether you have action. If you still can't get online and you are positive that your modem is not at fault then give us a call and we will lodge a fault. Please be aware that should we lodge a fault and the problem is found to be with your equipment or at your premises that a call out fee of approx $200 applies. |
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Copyright 1995-2009 ADNET Audio & Internet ABN 97 852 426 419
Ph 1300 657 213 or VoIP Ph 0266019310 or 0428 892217 or Email: info@adnet.com.au
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